We appreciate your visit to our website. As you may be interested in buying our products and may need to provide your personal data for possible orders, we would like to first inform you about our activities in the field of data protection.
Your data are a sensitive and serious issue for us. By visiting our website, you should not be given the impression that your data is used in a different manner than that which we expressly communicate.
The Kistler Group (hereinafter referred to as KISTLER), which comprises Kistler Holding AG and its subsidiaries in Europe, Asia, America and Australia, attaches great importance to the protection of your data. Your data are collected and processed exclusively in compliance with the respective data protection principles. The processing of personal data that are collected when you visit our website is done in accordance with the data protection provisions of the respective country. For example, for Switzerland, we adhere to the provisions of the Federal Data Protection Act ("DSG") and to the provisions of the European General Data Protection Regulation ("GDPR").
We would like to point out that our website may contain third party links to which our privacy statement does not apply.
Below we explain to you the individual concepts (terms) and we explain how they are used.
1) How are your personal data collected?
According to Art. 4 of the GDPR, personal data are any information relating to an identified or identifiable natural person. For example, your name, phone number, address and email address are part of personal data.
When you visit our website, our web servers store data on the browser and operating system you use, the website from which you visit us, the websites that you visit simultaneously, the date of the visit and, for security reasons (e.g. to detect attacks on our websites) for a certain period of time, the IP address allocated by your internet service provider.
Furthermore, please note that your visit to our website is not associated with automatic storage of your personal data. Your personal data are only collected in cases a registration, an order or other forms in which you can provide your personal information. This means that your personal data are collected only by and with an explicit and active consent.
2) How is your personal data used and disclosed to third parties?
Your data is relevant to KISTLER regarding product surveys, newsletters, customer management and marketing. Such data collected by KISTLER will not be disclosed to third parties for their own use, unless we are legally obliged to do so or you have given us your explicit consent to do so. The corresponding consent can be revoked by you at any time according to section 9 of the Privacy Policy.
As for the possibility that we have to transmit your data to state institutions due to mandatory national legislation, please note that KISTLER has expressly obliged to confidentiality any recipient who comes into contact with your data or processes them in any way.
If you do not want to receive any newsletter anymore, you have the option to unsubscribe from them by yourself at any time. In addition, you have the option of accessing (consulting) the data collected about you and having them deleted if necessary. The exact address for a revocation can be found in section 9 of the Privacy Policy.
3) Surveys and polls concerning KISTLER products
It may happen that you receive a request from KISTLER regarding a survey about products. The reason for the survey is that KISTLER is very concerned about satisfying its customers and fulfilling their wishes fully and in a customer-specific manner. We point out, however, that surveys or polls are always voluntary and have no impact on any discounts or other special conditions.
There is always the possibility to have oneself deregistered from the participation. KISTLER also endeavors to offer anonymous polls so that you can express your opinion in an anonymous form and your opinion can be perceived by KISTLER.
4) Cookies
Cookies are individual codes (for instance, a serial number) that our server or a server of our service providers or advertising partners transmits to your system when you connect to our website and that your system (browser, mobile phone) accepts and stores until the set expiration time. Your system transmits these codes to our server or the third-party server with each additional access. That way, you are recognized even if your identity is unknown.
For further information regarding the cookies utilized on our website, please refer to the cookie configuration management.
On our website we use the following types of cookies:
Essential: This cookie type is required to activate the core functionality of the website and analyze the use of the website in order to measure and improve performance. These are necessary for the basic functioning of the website and are therefore set by default.
Functional: This cookie type enables us to analyze usage behavior in order to measure and improve performance.
Marketing: This cookie type is used by advertisers to serve ads that are relevant to your interests.
Functional and Marketing cookies are optional and not mandatory for the basic website function. You can opt out via the Privacy Settings.
How to manage cookies in your browser:
Deleting cookies from the device: Cookies that are already on a device can be deleted by clearing the browser history, thereby deleting cookies from all websites visited. However, some of the saved information (e.g., login data or website preferences) may also be lost.
Manage site-specific cookies: To have more precise control over site-specific cookies, users can adjust their privacy and cookie settings in their browser.
Blocking cookies: Although most modern browsers can be configured to prevent cookies from being installed on your devices, this may require manual adjustment of certain preferences each time you visit a site or page. In addition, some services and features may not function properly (e.g., profile logins).
How to delete cookies from the most popular browsers:
5) Digital event/webinar registration confirmation
By submitting registration details, you agree to allow Kistler to contact you as required for the organization and administration of the Digital Event. We may collect personal data, such as your name, address, telephone number, email address and other information.
You will receive your registration confirmation by email with a link as soon as you have completed your registration.
The link is used to verify your e-mail address. This process is called “double opt-in” (DOI) and protects both you and us against misuse of your e-mail address and helps to prove that the consent actually comes from the owner of the e-mail address used.
Please ensure that your valid email is entered correctly on the registration form. In case any of your digital event/webinar email(s) are caught by spam filters, please also check your junk email box.
You will receive essential information for registered attendees electronically at the email address that are provided on your registration form.
In addition, we will also add you to the digital event/webinar participant list for notifications of future digital events/webinars.
The data will be stored in our marketing automation tool Eloqua for as long as the registration is active. Your personal data will exclusively be used for regular dispatch of our notifications for digital events/webinars and will not be passed on to any unauthorized third parties.
If you would like to opt-out of any of these benefits, an unsubscribe link is included in each email to provide the ability to opt-out.
6) Data deletion upon withdrawal of your consent to notifications on digital events and webinars
You always have the possibility to withdraw your consent to the processing of your data.
Furthermore you can always send an e-mail to data-protection@kistler.com and inform us of your withdrawal.
All personal data stored in the course of the organization and administration of the digital event/webinar will immediately be deleted in the event of withdrawal of the consent to data processing.
The personal data that were collected with your explicit and active consent regarding customer management, will remain stored in our CRM data base as long as you are our customer.
7) Privacy notice myKistler customer portal
Registration on this website (myKistler customer portal)
You can register for the myKistler customer portal on our website in order to access and use additional functions on the site. We will use the data entered only for the purpose of using the respective offer or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise we will refuse your registration.
In the event of important changes, for example to the scope of the offer or technically necessary changes, we will inform you via the email address provided during registration.
The data entered during registration is processed based on your consent (Art. 6 para. 1 lit. a GDPR). To complete your registration, you need to consent to the Terms of Use. You can give your consent by activating the corresponding checkbox. Your declaration of consent will be documented by us.
You can revoke your consent at any time. All you need to do is send us an informal email to mykistler@kistler.com. The legality of the data processing that has already taken place remains unaffected by the revocation.
Download CAD data
By registering in the myKistler customer portal, we offer you the opportunity, i.a. to download CAD data.
We collect and process the following personal data:
- Salutation
- First and last name
- Company name
- Industry, department
- Position
- (company) address (street, N°, ZIP-code, city, country)
- E-Mail address
- Phone number
- Customer type (Reseller / enduser)
- Via your IP address the country is automatically recorded, however, you can adjust this manually.
Please note that your data will be forwarded to CADENAS GmbH, Schernecker Str. 5, 86167 Augsburg, for the purpose of processing your request.
Legal basis for data collection including forwarding to CADENAS GmbH is Art. 6 para. 1 lit. b GDPR to process your request.
Use of our webshop (e-commerce)
If you wish to order via the myKistler customer portal, it is necessary that you provide your personal data, which we require for the processing of your order. Mandatory information required for the processing of orders is marked separately, further information is voluntary. In order to use myKistler you need to register and create a customer account for your company, through which we can save your data for future purchases.
We use the data you provide to process your order. For this purpose, we may forward your payment data to our house bank. The legal basis for this is Art. 6 para. 1 lit. b GDPR.
We may also use your data to inform you about our products and solutions via email in case you express your interest to receive this type of information.
You have the option of deleting your customer account at any time as soon as there are no more open orders via email to mykistler@kistler.com. Due to commercial and tax law requirements, we are obliged to store your address, payment and order data for a period of ten years.
To prevent unauthorized access by third parties to your personal data, in particular financial data, the order process is encrypted using state-of-the-art technology.
Recipients of the data
For reasons of internal group administration and the purposes mentioned in the privacy notice, we may share your personal data with other entities within the group. This means that your personal data may be processed and linked with personal data from another group entity to the extent permitted by law for the respective purposes.
We may also disclose your personal data to third-party processors. The processors are obliged to process the personal data exclusively on our behalf and in accordance with our instructions.
8) Web analytics
KISTLER uses the web analytics tool Google Analytics (Google Inc., USA) on its website to draw up anonymous user statistics. Google Analytics uses cookies. Only in exceptional cases, the generated information is processed in the USA. As opposed to Switzerland, there is no equivalent statutory data protection in the United States. To ensure data protection for you, we use a function that only processes the IP address in a shortened form in order to make its relatability to your person impossible.
If you have concerns about the use of Google Analytics, you can block Google Analytics e.g. by installing a plug-in in your browser. A plug-in for the most popular browsers can be found here: http://tools.google.com/dlpage/gaoptout?hl=en.
KISTLER uses functions of the Hotjar web service, operated by Hotjar Ltd. Hotjar Ltd. is a European company based in Malta. Hotjar uses cookies. The information generated by the cookie about your use of this website is usually transmitted to a server of Hotjar and stored there.
You may opt-out of the use of Hotjar. Instructions are available at: https://www.hotjar.com/opt-out.
We use the Eloqua service for optimum communication with our customers. The Eloqua servers of the provider ORACLE Germany B.V. & Co. KG, Riesstrasse 25, 80992 Munich are located in the EU. As part of support and administration services, it can not be ruled out in individual cases that individual employees of the Oracle Corporation outside of the EU have also access to user data as part of their contractual service provision. An appropriate level of data protection in accordance with the Federal Data Protection Act has been ensured at the Oracle Corporation. Eloqua places a permanent cookie on the respective login page, unless an Eloqua cookie already exists on your device. If you have already used a website that uses Eloqua, then it is possible that you already have an Eloqua cookie. We might use the Eloqua cookie to analyze your use of our websites so that we can continually improve them. E-mails sent by Eloqua use tracking technologies. We use these data primarily to find out which topics are of interest to you by seeing whether our emails are opened and which links you click on. We then use this information to improve the e-mails we send you and the services we provide, and to connect you to existing tracking or profiling information.
If you want to prevent the use of Eloqua cookies on your device in the future, you can do so at the following link: www.oracle.com/legal/privacy/privacy-policy.html#opt-out.
9) Social plugins
KISTLER uses so-called social plugins of social networks, such as Facebook, Twitter and Google+. These are buttons on the KISTLER website. When you visit the website, these buttons do not send data to the respective social networks automatically. Only when you click on the button a direct connection with the server of the respective social network is established and the network can collect data and set cookies.
If you are simultaneously logged in to a social network, the social network can allocate your visit to this website to your user account.
KISTLER has no influence on the extent of such data collected by social networks. For more information, please refer to the provisions on your rights and the setting options to protect your privacy at the respective social networks.
If you are a member of one of the following social networks and you do not want the respective provider to collect data, relating to you, through our website and to link it, in some cases, to other stored data, then please completely log out of the respective social network before you visit other websites and, where appropriate, also delete the corresponding cookies.
KISTLER uses the following social plugins:
- Linkedin Inc. (linkedin.com, LinkedIn Headquarters 2029 Stierlin Ct. Ste. 200 Mountain View, CA 94043, USA);
- YouTube Inc. (youtube.com, YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA);
- Xing AG (xing.com, Dammtorstraße 30, 20354 Hamburg, Germany);
- Facebook Inc. (facebook.com, 1601 Willow Road, Menlo Park, CA 94025, USA);
- Twitter Inc. (twitter.com, Headquarters, 1355 Market Street, Suite 900, San Francisco, CA 94103, USA);
10) Job portal
Applicants can apply at KISTLER via an online application form with their application documents. After a rejection, these application documents are kept by KISTLER for a certain period of time to check whether a former candidate is not suitable for a future job. Such documents are always treated confidentially by KISTLER.
At any time, you have the option to request KISTLER to delete your application documents. KISTLER will endeavor to delete the application documents as quickly as possible.
For more information on how we process your personal data when you apply for a job at KISTLER can be found here.
11) Security and confidentiality
We use data networks that are protected, inter alia, by industry-standard modern firewalls and password systems to ensure the security and confidentiality of the personal data we collect online. Adequate measures are taken when handling your personal data. Such measures protect your data from loss, misuse, unauthorized access, disclosure, alteration or destruction.
12) Information, correction, deletion and contact
We draw your attention to the fact that, as a visitor to our website, you have the right to be forgotten, i.e. that you can request the deletion of your personal data. Again, KISTLER will do everything to delete the data within five business days. You also have the option to revoke any processes at any time.
We are always at your disposal for questions on data protection, revocation or deletion of personal data. You can reach us at: data-protection@kistler.com
13) Changes
This Privacy Statement may be changed from time to time due to any changes in case law or applicable legislation. Possible changes will be always published on our website.