Kistler Group Vulnerability Disclosure Policy

Kistler Group welcomes feedback from security researchers and the general public to help improve our security. If you believe you have discovered a vulnerability, privacy issue, exposed data, or other security issues in any of our assets, we want to hear from you. This policy outlines steps for reporting vulnerabilities to us, what we expect, what you can expect from us.

Systems in Scope

This policy applies to

• All products of the Kistler Group
• All internet-facing systems of the Kistler Group

• We do not consider the pure absence of a security feature a security vulnerability.
• We are not interested in findings which are commonly generated by automated scanners such as missing HTTP headers, TLS configurations, Cookie flags, Clickjacking, etc., except if you can use them to create a meaningful PoC exploit.

Out of Scope

General Out of Scope items

• Denial of Service Attacks
• Social Engineering
• Phishing
• Physical access to Kistler facilities or to facilities of Kistler partners
• Assets or other equipment not owned by parties participating in this policy

Vulnerabilities discovered or suspected in out-of-scope systems should be reported to the appropriate vendor or applicable authority.

Special Scope items

• www.kistler.com : Main Website, we are only interested in critical vulnerabilities such as Remote Code Execution (RCE)

Our Commitments

When working with us, according to this policy, you can expect us to:

• Respond to your report promptly, and work with you to understand and validate your report
• Strive to keep you informed about the progress of a vulnerability as it is processed
• Work to remediate discovered vulnerabilities in a timely manner, within our operational constraints
• Extend Safe Harbor for your vulnerability research that is related to this policy

Our Expectations

In participating in our vulnerability disclosure program in good faith, we ask that you:

• Play by the rules, including following this policy and any other relevant agreements. If there is any inconsistency between this policy and any other applicable terms, the terms of this policy will prevail
• Report any vulnerability you’ve discovered promptly
• Avoid violating the privacy of others, disrupting our systems, destroying data, and/or harming user experience
• Use only the Official Channels to discuss vulnerability information with us
• Perform testing only on in-scope systems, and respect systems and activities which are out-of-scope
• If a vulnerability provides unintended access to data: Limit the amount of data you access to the minimum required for effectively demonstrating a Proof of Concept; and cease testing and submit a report immediately if you encounter any user data during testing, such as Personally Identifiable Information (PII), Personal Healthcare Information (PHI), credit card data, or proprietary information
• You should only interact with test accounts you own or with explicit permission from the account holder
• Do not engage in extortion

Disclosure policy

Coordinated Disclosure: Vulnerability details may be shared with third parties after the vulnerability has been fixed and the Program Owner has provided permission to disclose.

Official Channels

Please use our official channels to report security issues, providing all relevant information. The more details you provide, the easier it will be for us to triage and fix the issue.

Official channels are:

• PGP encrypted Email to security(at)kistler.com

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Safe Harbor

When conducting vulnerability research, according to this policy, we consider this research conducted under this policy to be:

• Authorized concerning any applicable anti-hacking laws, and we will not initiate or support legal action against you for accidental, good-faith violations of this policy
• Authorized concerning any relevant anti-circumvention laws, and we will not bring a claim against you for circumvention of technology controls
• Exempt from restrictions in our Terms of Service (TOS) and/or Acceptable Usage Policy (AUP) that would interfere with conducting security research, and we waive those restrictions on a limited basis
• Lawful, helpful to the overall security of the Internet, and conducted in good faith

You are expected, as always, to comply with all applicable laws. If legal action is initiated by a third party against you and you have complied with this policy, we will take steps to make it known that your actions were conducted in compliance with this policy.

If at any time you have concerns or are uncertain whether your security research is consistent with this policy, please submit a report through one of our Official Channels before going any further.

Legal

Kistler reserves the right to modify the terms and conditions of this policy and your participation constitutes acceptance of all terms. Please check this site regularly as we routinely update our policy terms and eligibility, which are effective upon posting. We reserve the right to cancel this policy at any time.

Version 03/24/2021